Returns & Refund Policy

Last Updated: 01/01/2025

At MyBrandedMerch.com (“My Branded Merch,” “we,” “us,” or “our”), customer satisfaction is extremely important to us. We stand behind the quality of our custom products and workmanship. Because most of our items are made to order, our returns and refund policy is designed to be fair, transparent, and straightforward.

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Our No Returns Necessary Guarantee

We proudly offer our No Returns Necessary Guarantee.

If your order arrives with a production error or defect caused by MyBrandedMerch.com, we will make it right. In most cases, you will not be required to return the item in order to receive a replacement or correction.

Our goal is to resolve issues quickly and with minimal hassle.

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Important Restrictions & Conditions

While we stand behind our work, restrictions apply to this policy:

When a Return May Be Required

In certain situations, we may request that items be shipped back to us if:

• The issue was caused by a production error on our end and

• The item can be repaired or corrected at a lower cost than reproducing it

If a return is required, we will provide clear instructions before any action is taken.

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What Is Covered

The following issues are eligible under our Returns & Refund Policy:

• Printing errors

• Incorrect product received

• Defects in materials or workmanship

• Errors caused during production by MyBrandedMerch.com

Once verified, we may:

• Replace the item

• Correct or repair the item

• Issue a refund or store credit (at our discretion)

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What Is NOT Covered

Because our products are custom-made, refunds and returns do NOT apply to:

• Orders placed with customer-provided errors, including but not limited to:

• Incorrect sizes

• Incorrect quantities

• Incorrect colors or garment selections

• Incorrect artwork or logo files

• Misspellings or design errors approved during proofing

• Orders that were misordered or incorrectly approved by the customer

• Normal variations in print placement or color within industry standards

• Wear and tear, washing damage, or misuse after delivery

Once a proof is approved and production begins, the order is considered final.

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Reporting an Issue

To report a problem with your order:

1. Contact us within 7 days of delivery

2. Provide your order number

3. Include clear photos of the issue

4. Describe the problem in detail

📧 Email: support@mybrandedmerch.com

Our team will review your request and respond promptly with next steps.

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Refund Processing

• Approved refunds (if applicable) will be issued to the original payment method

• Processing times may vary depending on your payment provider

• Shipping costs are non-refundable unless the error was caused by MyBrandedMerch.com

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Final Notes

• Each situation is reviewed on a case-by-case basis

• Abuse of this policy may result in refusal of future service

• MyBrandedMerch.com reserves the right to update this policy at any time

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